Emotional Intelligence for Managers - Perth
Mastering Emotional Intelligence for Managers – Perth
Course Outline
Opening Questions That Matter
Did you ever wonder why some managers can take a beleaguered team and turn it around, while others, perhaps with the same background and in the same circumstances, don't succeed, at least not with all of their employees? What if there is something more fundamental than industry knowledge, years of experience and those degrees you have or don't have that makes the difference between being a boss people will tolerate and a leader they will actually respect?
When's the last time you walked out of a meeting and had that thought, "I wish I had handled that different" or you were dealing with the consecutive round of conflicts with your team again? These interactions aren't failures, they're indicators that there's a critical skill set that many of us were never really taught to do: manage emotions in leadership.
Course Overview
Answer: Our Emotional Intelligence is an accelerated transformational leadership program to move top notch individuals from being good with technical know how, to emotionally intelligent leaders who engage & high perform as a team. Instead of theory you can't use, our hands on practical training gives you powerful, practical skills to solve real problems within YOUR Perth Company when you leave!
The program is based on the fact that leading people requires an entirely different skillset than leading task or projects. Attendees will gain the really useful emotional intelligence skills that directly affect team effectiveness, staff retention and work place culture. Managers are taught to tackle the thorny realities of team dynamics that determine whether a team will be truly effective or only enable the survival of the fittest.
This isn't about turning into a workplace counsellor – it's about getting the people skills that underpin managing well in every single other way. From reading team dynamics under pressure to conducting performance conversations that actually lead to improvement, this class hands managers the emotional intelligence toolkit they need to go from good manager to great leader.
Curriculum Based Learning Outcomes
Upon successful completion of this series, participants will be able to:
Self Awareness and Regulation
Recognise what it is about you that causes emotions and how that affects team synergy
Maintain control and professionalism under high stress circumstances
Use self regulation skills to remain impartial during challenging conversations
Be aware of rapport in personal connection to various team members
Social Awareness and Team Dynamics
Decipher non verbal signals and team dynamics.
Recognise precursors to team conflict or disinterest
Consider why the individuals in your creative team do what they do and what type of work style they may prefer
Assess Team Emotional Climate and Work Performance
Relationship Management Skills
Have difficult conversations with compassion when holding high expectations.
Match communication style to effectively communicate with a variety of personality types
Cultivate genuine connections between generations and cultures
Support conflict resolution that builds, rather than erodes, working relationships.
Practical Application and Integration
Design feedback mechanisms that inspire rather than demoralise team members
Establish a safe space for dialogue where team members can freely communicate under no fear or censure.
Use emotionally intelligent delegation and goal setting techniques
Establish team cultures that are high performance and high genuine support
What You Will Learn
Module 1: The Manager's Emotional Foundation You will learn your own, customised emotional profile and how it manifests in your leadership. Find out a few helpful ways to stay grounded when it feels like everything is swirling around you, and why your good intentions could be falling flat with some members of your team.
Module 2: Reading Your Team Like a Book Build the ability to pick up on what not being said. You will know the difference between someone who is actually fine and someone who is having a hard time and trying to be O.K. This unit will train you to notice the team dynamics before tiny problems cause big issues.
Module 3: The Art of Difficult Conversations Master conversations that most managers shrink from addressing poor performance or talking realistically about career development. You will role play scripts and frameworks that empower you to say what needs to be said with dignity and motivation.
Module 4: Motivation that Works (really) Understand why the same approach to motivating people doesn't work the same for all people, and how you can adapt your leadership to get the best out of your people. You learn what makes people with different personality traits tick, and how motivations can be aligned from the individual level to the team.
Module 5 Building Resilient Team Culture Create a culture where people know they can fail, say no out of genuine fear, and stretch well outside their preferences. This module centre on engaging ways to build your team in a sustainable manner without needing you to step in and manage everything for them.
Summary
This program converts management issues into leadership opportunities with hands on emotional intelligence tools. Participants leave with tools they can use right away to form committed, high performing teams and lower their own stress.
The Real World choice of program The focus of the program is on application taking new knowledge and applying it in the work place straight away. Participants who master these EI competences establish themselves as leaders who are able to consistently leverage the contributions of others for sustained team performance.
Instead of adding to your management to do list, these skills make everything else on the list easier – from delegation to performance management, and from team building to team development. This will cause you to find that people who feel heard and cared for will perform better, be more communicative and take increased ownership of the work.