Emotional Intelligence for Managers - Canberra

Emotional Intelligence for Managers, Canberra Offering Effective Challenges to Your Thinking, Limits and Potential!

A DATe Professional Development Course by David Smith

Course Overview

What happens when a techie mind meets human frailty? Each day across Canberra countless managers struggle to lead their teams through this emotional terrain they were never trained for. This is a powerful one day course that challenges and changes your thinking in the area of the human side of leadership and provides you with tools that you can use to deal with the emotions you encounter in the workplace, with authority.

Using actual workplace situations and established emotional intelligence frameworks, this course bridges the gap between management theory and practical applications to leading people. You'll learn how to leverage emotional awareness as a competitive edge both as an individual and as a team.

Course Objectives

At the completion of this course, the learner will be able to:

Recognise and work with their own emotional buttons in every day, high impact management situation

Interpret body language and non verbal communication to empathise with team member issues and concerns

Have hard chats that result in good things instead of defensiveness.

Develop tools for managing the emotional team dynamics during times of transition or stress

Feedback that is constructive, and motivational of performance improvement

Build psychologically safe places to encourage your team members to speak up.

Balance emotional decision making with professionalism.

Course Curriculum

Module 1: Self Awareness for Leaders (90 mins)

Knowing the patterns, triggers and default emotional responses under pressure. Exercises to practically clarify the impact your management style has on others.

Module 2: What Are Vocabulary Words? (75 minutes)

Learning how to read body language, tone and the dynamics of a team. Learning how to discern the variety of resistance and emotional states.

Module 3: Hard Conversations That Work (90 minutes)

Professional methods for having performance conversations, resolving conflict, and sharing unwelcome news while maintaining trust and commitment.

Module 4: The Art of Leading Emotions, Team (75 minutes)

Effective team morale boosters amidst change, deadlines, and pressure. Building stability amidst the storm of organisational chaos.

Learning Module 5: Response and Incentive (60 minutes)

Providing feedback that fuels growth, not defensiveness. Emotional Needs, The Key To Real Motivation.

What You Will Learn

Emotional Self Coaching: You will understand your own "emotional seasons," especially during nerve wracking events such as budget reviews, reorganisations announcements or performance management sessions. With proven techniques developed from practical exercises, you will learn to keep your cool and make informed decisions when emotions are running high.

Improved Communication: Understand the messages being sent between teammates beyond words. You'll be testing yourself when it comes to reading body language, picking up on changes in tone and seeing when someone's words don't match how they feel. This is a great skill to have during team meetings, one on ones, and project meetings.

Mastering Conflict Resolution: Build a playbook on how to resolve workplace disputes. You'll work out how to deal with the real emotional things that lie behind these issues, rather than just the issues themselves, and as a result solve them much more permanently and enjoy much stronger relationships.

Team Emotional Leadership: Learn how to lead a team in such a way that you manage its collective emotional state during tough times. Whether its a tight deadline, a Company re organisation or challenging clients you'll understand how to keep up team morale and productivity.

How To Effective Deliver Feedback: Learn how to provide feedback that is motivating rather than demotivating. Discover timing and language that grows Business and keeps relationships strong.

Learning Outcomes

Participants will have measurable increased skill in dealing with emotionally charged situations in the workplace. You will walk away with actionable tools, templates for conversations, emotional ROI frameworks, and decision making models that balance both rational and emotional considerations.

The focus of the programme is the application of learning in the real world, allowing you to put your development into practice in your current role straight away. You'll also get resources for ongoing development and for extending emotional intelligence out to your larger team.

Concluding Remarks

This course takes the leap between management training and the reality of managing people. You won't be learning theory but the practical skills which immediately respond to the emotional difficulties found in today's workplaces.

The return on investment in emotional intelligence training is evident in the decrease in turnover, the increase in team performance and the better workplace relationships. And best of all, you will be more confident and effective in your role as leader, armed with powerful new tools that make managing the human side of management achievable and even (dare I say it), joyful.

Ideal for supervisors, team leaders and management at any level looking to improve their people leadership skills and foster more positive, productive work environment.